10jili Privacy Policy for Filipino Members

When you register for a 10jili account, we collect personal information including your full name, date of birth, email address, mobile number, and the billing details associated with your chosen payment method. During the identity verification process, we may also request a government-issued ID, proof of address, or a selfie photograph to confirm that the information you have provided is accurate. When you interact with the platform — browsing game pages, placing wagers, or contacting support — we automatically collect usage data such as your IP address, device type, browser version, and session duration. This technical data helps us maintain platform stability, detect unusual activity, and deliver a smoother mobile experience for Filipino users. We collect only the information that is necessary to operate the platform securely and in compliance with applicable regulations in the Philippines. We do not collect sensitive personal data beyond what is required for identity verification and legal compliance.

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by our licensing obligations, and provide customer support when you need assistance. We also use your data to send transactional communications — such as deposit confirmations, withdrawal updates, and security alerts — to the contact details on your account. Where you have opted in, we may send you notifications about promotions and new features available on the platform. We analyse aggregated, anonymised usage data to improve platform performance, fix bugs, and develop features that better serve Filipino players on mobile devices. At no point do we use your personal data to make automated decisions that have legal or significant effects on you without your knowledge or consent. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

10jili uses cookies and similar technologies to keep your session active while you are logged in, remember your language and display preferences, and measure how pages are used so we can make improvements. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to log in or complete transactions. Functional cookies improve your experience by saving settings you have chosen, such as your preferred payment method or notification preferences. We do not use advertising or cross-site tracking cookies, and we do not share cookie data with third-party advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit certain features of the platform. A full list of cookies used on the platform is available on request through our support team.

We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes under any circumstances. We share your data only where it is strictly necessary — for example, with our licensed payment processing partners who facilitate PHP deposits and withdrawals, with identity verification providers who assist with the KYC process, and with technology vendors who host or support the infrastructure of the platform under strict data processing agreements. All third parties who handle your data on our behalf are contractually required to maintain confidentiality and implement security measures equivalent to our own standards. We may disclose personal data to government authorities or law enforcement agencies in the Philippines if we are legally required to do so by court order, regulatory instruction, or in response to a lawful request related to suspected fraud or illegal activity. Beyond these circumstances, your data stays within the 10jili ecosystem.

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations in the Philippines. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, we will begin the data retention countdown from the date of closure, after which the deletion process will follow our standard schedule. Data held for ongoing investigations or legal proceedings may be retained beyond the standard period until the matter is resolved. You may contact our support team to ask about the specific retention period applicable to your account data.

As a registered member in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer required for the purposes for which it was collected. You may also object to certain types of processing, withdraw consent for optional communications at any time, and request that we provide you with a copy of your data in a portable, machine-readable format. These rights are guaranteed under the Data Privacy Act of 2012 and are taken seriously by the 10jili team. To exercise any of these rights, you can contact our support team directly with a written request — we will acknowledge your request within a reasonable timeframe and respond fully within 30 days. Where a request is complex or where we receive a large volume of requests, we may extend this period and will inform you accordingly. There is no charge for exercising your rights under this policy.

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 10jili platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials and payment information cannot be intercepted in transit. Account passwords are stored in hashed form and are never accessible in plain text by any member of our team. We conduct regular security assessments of our infrastructure and work with qualified security professionals to identify and address vulnerabilities promptly. Access to personal data within our organisation is restricted on a strict need-to-know basis, with all staff who handle member data trained in data protection best practices. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities as required by law.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on the platform. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify registered members via their registered contact details. It is your responsibility to check this page periodically to stay informed of how your data is being handled. Continued use of your 10jili account after a policy update is published constitutes acceptance of the revised terms. If you have questions about this Privacy Policy or about how your data is handled, our FAQ page addresses the most common queries in plain language. You may also reach our support team directly using the contact details available in the footer of this page.